Frequently Asked Questions

Everything you need to know about shopping with Avon

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the products for a full refund, excluding shipping costs.

Does Avon test products on animals?

No, Avon does not test products or ingredients on animals anywhere in the world. We have been a leader in ending animal testing for over 30 years.

How do I find the right foundation shade for my skin tone?

You can use our Virtual Try-On tool on the product pages or refer to our digital shade matching guide to find your perfect fit based on your undertones.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

How can I become an Avon Representative?

You can sign up directly on our website by clicking the 'Become a Rep' link. It takes just a few minutes to start your own beauty business.